Last updated: 28 July 2026
This Refund Policy applies to memberships and digital services purchased through slzyltd.com and provided by SlzyStudio LTD.
SlzyStudio LTD is registered in England and Wales under Company Number 15124002, with its registered office at 85 Great Portland Street, First Floor, London, England, W1W 7LT, United Kingdom.
1. Digital Membership Services
Our memberships provide digital access to subscription-based video-on-demand content through grindhousecinema.com.
Digital access is normally activated immediately after successful payment. Because the service is digital and access may begin immediately, refunds are not automatically provided merely because a customer changes their mind after accessing the service.
This does not affect any statutory consumer rights that may apply.
2. Circumstances in Which a Refund May Be Considered
A refund may be considered where:
- A customer has been charged more than once for the same membership;
- An incorrect amount has been charged;
- A payment was processed after a properly submitted cancellation request;
- Membership access could not be provided because of a verified technical or account-related problem attributable to SlzyStudio LTD;
- The purchased membership was materially different from the membership description shown before payment;
- A payment was unauthorised, subject to reasonable verification;
- A refund is otherwise required by applicable law.
Each request is reviewed individually.
3. Circumstances Normally Not Eligible for a Refund
Refunds are normally not provided where:
- The customer has accessed or used the membership service;
- The customer changes their mind after purchasing;
- The customer does not use the membership during the purchased period;
- The customer’s device, internet connection, browser, VPN, extension or local configuration prevents normal playback;
- The customer fails to cancel an automatically renewing membership before the renewal date;
- The customer misunderstands information that was clearly displayed before payment;
- Access is restricted or terminated because of fraud, account sharing, misuse or violation of our Terms of Service;
- A fixed-term membership has already been activated and made available.
4. Duplicate or Incorrect Charges
Customers who believe they have been charged twice or charged an incorrect amount should contact us promptly.
After verification, confirmed duplicate or incorrect charges will normally be refunded to the original payment method.
5. Technical Problems
Before requesting a refund for a technical issue, customers should contact customer support and allow us a reasonable opportunity to investigate and resolve the problem.
We may request information such as:
- Device and operating system;
- Browser or application used;
- Internet connection details;
- Error messages;
- Screenshots;
- The affected page or video title.
A refund may be considered where a verified problem caused by our service prevents meaningful access and cannot be resolved within a reasonable period.
6. Automatically Renewing Memberships
Customers are responsible for cancelling automatically renewing memberships before the next scheduled renewal date.
Cancellation stops future recurring charges but does not automatically refund a renewal payment that has already been processed.
Where a renewal payment was processed after a cancellation request had been properly submitted and received before the renewal date, the transaction will be investigated and may be refunded.
Cancellation instructions are available in our Membership Cancellation Policy:
https://slzyltd.com/membership-cancellation-policy/
7. Fixed-Term Memberships
Fixed-term memberships, including one-year, two-year, three-year, five-year and lifetime plans, are generally sold as one-time purchases and do not renew automatically unless clearly stated before payment.
Once digital access has been activated, these purchases are normally non-refundable except where:
- The payment was duplicated;
- The amount charged was incorrect;
- Access was not supplied;
- The transaction was unauthorised;
- A refund is required by applicable law.
8. How to Request a Refund
Refund requests must be sent to:
Use the subject:
Refund Request
Please provide:
- Your full name;
- The email address registered to your membership;
- The membership plan purchased;
- The payment date;
- The payment amount;
- The payment method;
- The transaction or receipt reference, if available;
- A clear explanation of the reason for the request.
Do not send complete card details, passwords or other sensitive payment information by email.
9. Review Period
We aim to acknowledge refund requests within two business days.
We normally provide a decision or substantive response within seven business days after receiving sufficient information to investigate the request.
Complex cases involving payment providers, suspected fraud or third-party verification may take longer. Where this occurs, the customer will be informed.
10. Approved Refunds
Approved refunds will normally be returned to the original payment method.
Processing time after approval depends on the payment provider, card issuer or financial institution and may take several business days.
SlzyStudio LTD cannot control the time taken by a bank, card issuer or payment provider to display the refund in the customer’s account.
11. PayPal Payments
Refunds for PayPal transactions will normally be processed through PayPal.
Customers should not open multiple simultaneous claims concerning the same transaction while a refund request is being reviewed.
Automatically renewing PayPal payments may be cancelled through the customer’s PayPal account or by contacting our support team.
12. Chargebacks and Payment Disputes
Customers are encouraged to contact us before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the matter.
Submitting a fraudulent or knowingly false chargeback may result in suspension of the associated membership account and preservation of relevant records for the payment provider.
This provision does not prevent customers from exercising legitimate rights through their bank or payment provider.
13. Cancellation Is Separate From a Refund
Cancelling a membership prevents future recurring payments.
It does not automatically reverse payments already completed.
Cancellation requests are governed by our Membership Cancellation Policy, while completed-payment refund requests are governed by this Refund Policy.
14. Statutory Rights
Nothing in this Refund Policy excludes or limits consumer rights that cannot lawfully be excluded or limited.
Where applicable consumer law provides greater rights than this Policy, the applicable legal rights will prevail.
15. Contact Information
SlzyStudio LTD
Registered in England and Wales
Company Number: 15124002
Registered Office:
85 Great Portland Street
First Floor
London
England
W1W 7LT
United Kingdom
Customer Support:
[email protected]