Refund Policy
This Refund Policy applies to services, subscriptions, and account-related purchases processed through this portal and operated by Retro Digital Restoration LTD (UK) and SlzyStudio LTD (UK).
By purchasing a membership, subscription, or related digital service through this website, you agree to the terms set out below.
1. Standard Refund Window
Refund requests may be considered within 7 days from the date of purchase. If more than 7 days have passed since the original transaction date, we are unable to offer a refund.
2. Trial Memberships
3-Day Trial Memberships are non-refundable.
The trial period is offered specifically to allow customers to evaluate the service before purchasing a longer subscription plan.
3. Purchases Made After a Trial
If you purchase any membership after using the 3-Day Trial, that purchase is considered non-refundable. By proceeding with a full membership after the trial period, you acknowledge that you have already had the opportunity to test and evaluate the service.
4. Digital Memberships and Account Services
Payments processed through this portal relate to digital membership access, account administration, subscription billing, renewals, and associated customer account services provided by Retro Digital Restoration LTD (UK) and SlzyStudio LTD (UK).
Because access to digital services may begin immediately after purchase, refunds are reviewed carefully and may be denied where service access has already been substantially used, activated, or consumed.
5. Proof of Purchase
To request a refund review, you must provide a valid receipt, transaction reference, or other proof of purchase associated with your account.
6. Approved Refunds
If your refund request is approved, the refund will be issued to the original payment method used for the transaction. Processing times may vary depending on your payment provider, bank, or card issuer.
7. Late or Missing Refunds
If you have not received an approved refund yet, please first check your bank account and contact your card provider or payment institution, as processing delays may occur.
If you have completed these steps and still need assistance, please contact us at [email protected].
8. Sale or Discounted Plans
Unless otherwise required by law, discounted, promotional, or sale-priced plans are non-refundable.
9. Cancellations
Cancelling a subscription stops future renewals but does not automatically entitle the customer to a refund for charges already processed, except where explicitly approved under this Refund Policy.
10. Contact
If you have any questions regarding refunds, billing, subscriptions, or account-related charges, please contact:
Support Email: [email protected]
Operated by:
Retro Digital Restoration LTD (UK)
SlzyStudio LTD (UK)